I had emailed my friend Wendy to let her know I was going to take the early train to Toronto and wanted to know if that was the train she would be on, so that we could sit together. I didn’t hear from her and assumed she had already left.
About 10 minutes from our destination, my phone rang and it was Wendy. She was on the train and we tried to figure if we were near each other. That didn’t work so we attempted to chose a place in Union Station where we could meet up after getting off the train.
Just then a tall, grinning man tapped me on the shoulder from behind and said, “All of us are listening to 2 sides of your conversation.”
I turned around to see half of the car looking at me, smiling and laughing. And way at the back, the crowd parted, and there was Wendy sitting down, talking to me on her phone.
As I made my way to the back, one grinning woman said: “Usually we only here one side of a conversation.”
Wasn’t that great customer service from my fellow and sister commuters?
Click here to learn how to read between the lines to keep your customers happy