Audio Clips
Listen to Audio Clips of Shelle in the News
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
I consider Shelle to be a genius in how to motivate people using language. Unlike traditional motivational speakers who only appeal to a narrow, “approved” band of human motivation. Shelle incorporates it all.
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
An excellent programme. It will help me to improve my relationships with friends and colleagues and understand them and their behaviour better. Our coaches were extremely helpful and supportive. We could not have had better.
Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
This program has helped me find my “niche” and audience, make optimal use of LAB Profiles in marketing and the way I address topics to my potential clients in their appropriate way & style. Many thanks, Shelle! I gained a lot of precious insights and enjoyed the training very much!
I have to say again how much I enjoyed your presentations at the conference! Very inspiring!
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
“Shelle is an entertaining and engaging speaker with a sparkling stage presence and a winning way with words – but her true gift is her ability to talk about the issues – the ones nobody else is brave enough to put in the spotlight.”
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
