Audio Clips
Listen to Audio Clips of Shelle in the News
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
Airline Customer Service on CBC’s Metro Morning – December 2010
Volcanos & Customer Service on CBC’s Metro Morning – April 2010
An excellent two weeks spent nourishing both mind and spirit. Highly recommended!
Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
“I had a group yesterday and it included two pressed souls and one who was very nervous. I tried out the opening process for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one …. I saw her visibly relax half way through the intro.”
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs. The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.
“I’ve trained with many trainers in the UK and in North America, and nobody seems to know their subject as deeply as Shelle knows hers.“
“Thank you, Shelle for the amazing training experience, I liked the variety of activities, options of how to use the LAB Profile®, demonstrations & more.”
“Shelle is an entertaining and engaging speaker with a sparkling stage presence and a winning way with words – but her true gift is her ability to talk about the issues – the ones nobody else is brave enough to put in the spotlight.”
Of all the NLP courses I’ve attended, the LAB Profile® Certification has proved the most lucrative. Since I took the program, it’s paid for itself several times over. Often people in organizations don’t have a vocabulary to talk about the language they use. Using LAB Profile® means we can discuss sophisticated uses of language without the need for jargon.
“Wow, the most powerful course I have taken. It will be helpful in choosing clients and determining what the client really wants as well as teaching this tool. My sincerest thanks to you, Shelle and the coaches. The best 2 weeks vacation I ever spent.”
