Advanced Communication Strategies
If your team needs:
- the ability to quickly establish rapport and credibility,
- negotiation, confrontation/conflict resolution skills,
- to read body language and verbal cues of others, and
- to be able to get co-operation in an environment where everyone is very busy,
then this program can be tailored for your environment!
- Standing Still or Moving Ahead: Shifting from Blame Frame to Outcome Frame for solving problems easily and quickly.
- You Can Lead a Horse to Water: The 3 keys to creating rapport & credibility with anyone.
- Exceptional Problems/Exceptional Solutions: What to do when something really goes wrong.
- Dealing with anger & lack of co-operation by meeting the emotional needs first.
- Creating positive associations for your customers.
We will tailor this program to your needs!
Please email [email protected]