Advanced Communication Strategies

the ability to quickly establish rapport and credibility,
negotiation, confrontation/conflict resolution skills,
to read body language and verbal cues of others, and
to be able to get co-operation in an environment where everyone is very busy,

Program highlights

Standing Still or Moving Ahead: Shifting from Blame Frame to Outcome Frame for solving problems easily and quickly.
You Can Lead a Horse to Water: The 3 keys to creating rapport & credibility with anyone.
Exceptional Problems/Exceptional Solutions: What to do when something really goes wrong.
Dealing with anger & lack of co-operation by meeting the emotional needs first.
Creating positive associations for your customers.