Radio Interview on Airlines Unprepared for Winter

Here is the radio interview I did on Dec 21, 2010 about customer service during the flight cancellations and delays in Europe and all the places connected. Click here to listen to the interview I would love to hear your comments, Shelle Click here to learn what  you need to do now to avoid losing customers and your best staff?

1 thought on “Radio Interview on Airlines Unprepared for Winter

  1. Dillon Fineberg

    I do love the way you have framed this specific challenge plus it really does supply me a lot of fodder for consideration. On the other hand, because of everything that I have personally seen, I simply just hope when the actual comments stack on that people keep on issue and don’t get started on a tirade of the news du jour. Still, thank you for this superb point and whilst I can not necessarily agree with the idea in totality, I respect your standpoint.


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