Thank you for your presentation. It was informative, entertaining and I am sure it will enable us to make our customers happier in their interactions with us.”
“A practical, insightful, and at the same time, rigorous program. I have a much better appreciation and deeper understanding of the patterns and how to use them. It will certainly enhance my communication and add to what I have already gained and know. I will be incorporating the LAB Profile® as part of my programs.” A great program! Thank you so much, Shelle and coaches.”
Shelle’s keynote and workshop for professional speakers in Leeds, UK was simply awesome. I had never before really appreciated the power of language subtleties to inspire and alienate. Thank you Shelle, I have much to take forward into my presentations and marketing activities.
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
“The dream of making the LAB Profile® the cornerstone of my business and everything I do has now come to fruition. Of all the courses and investments I have made in my development over the years, your program has given me the biggest return on investment. I’m now so successful that I’m reaching full capacity.”
“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
I attended Shelle’s keynote on ‘Conversational Coaching.’ The sort of thing you find yourself in with family members and corridor conversations. Absolutely fascinating – a completely different perspective. I have used it several times already.
Very motivating and intensive program. I adore Shelle’s style in presenting, her sense of humour and energy flow.
“I was struggling on how to present information to a group of 75 people. Thinking about your program on how to motivate skeptical people, I realized I was planning on using TOWARDS, goal-oriented motivational language; when they really are motivated to move AWAY FROM problems. I switched my language and held their attention through out my presentation.”
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”