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Books and Ebooks

Words That Change Minds
NEW 3rd Edition!
by Shelle Rose Charvet

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Innovations in NLP
for Challenging Times

innovations-NLP

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The Customer is
Bothering Me

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Wanting, Wishing,
Achieving

Wishing_Wanting_Achieving_Cover

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Recent Success
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Easy ways
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WORDS MATTER!
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Find out what people are saying »
Thank you most sincerely for addressing our conference in Dublin yesterday. We have received fantastic feedback from the delegates.
Brendan ButlerIrish Business Employers ConfederationIreland
“This program is a constant reminder of just how poorly customers are being treated today and how we can obtain a competitive advantage by treating them well. It will help you understand and communicate with your customers in a whole new way – and be more successful as a result.”
Brian CampkinDirector of SalesHewlett-PackardCanada
“The LAB Profile® trainer program with Shelle has been incredibly valuable for me as trainer and consultant. I used it immediately back in my work, setting up several successful programs and promoting more effectively. So what came out of it?  Awesome customer feedback, new business opportunities and a great reputation as an expert in LAB Profiling.”
Swantje AllmersBusiness Improvement ConsultantHamburg
Thanks again so much making such a wonderful contribution to our conference. There could not have been a better way to start it off. Your keynote was as substantiated as it was entertaining and it made everyone in the room see how much need there is to define new partnership relations between organizations and customers in the face of the new reality
Dr. Stephan DietrichManaging DirectorJUNFERMANN VERLAGGermany
“The difference between a good and a great business is how you treat your customers. A lot of platitudes are used when organizations talk about customer service; this program provides a revolutionary approach and practical structure that will make it happen.”
Robbie SteinhouseCEO of Gray’s Inn Group and NLP SchoolLondon, UK
A wonderful program that is valuable and insightful on both a professional and personal level. I will be able to make an immediate application to my presentation skills and the course materials are designed for future application in coaching and interviewing managers for development programs. The best workshop I have ever attended in my professional career. Shelle is without equal; truly unique.
Randi KlineUSA
“The program is complete and well-balanced. I plan to deliver LAB Profile training with a subset of patterns and even practitioner courses. I’ve gotten many useful tips to improve my communication in a more effective way and deliver better presentations.”
Luca BiottiRancoItaly
“Shelle has a very charismatic presentation style, and has the ability to make her work tangible and relevant. She displays confidence and passion, and shows a high level of professional expertise. It has been a pleasure working with Shelle.”
Jim TorranceBrand StrategyRBC Financial GroupToronto
The program is great, and met my expectations to come from my country to learn it. Shelle is warm, thoughtful, pays attention to participants and she cares. She is great!
Irene CorryIndonesia
“I had a group yesterday and it included two pressed souls and one who was very nervous. I tried out the opening process for Presenting Ideas to Skeptical People. It worked! The two compulsory attendees listened all day (and took part in the exercises). The nervous one …. I saw her visibly relax half way through the intro.”
David ForsterSenior Staff Development TrainerUK
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